Conflict Resolution Essentials

Start Date End Date Venue Fees (US $)
27 Sept 2026 Jeddah, KSA $ 4,500 Register

Conflict Resolution Essentials

Introduction

Did you know that 85% of employees experience workplace conflict at some level, costing organizations billions annually in lost productivity? This reality underscores the critical importance of specialized training in conflict management and resolution to transform workplace disputes into opportunities for growth and collaboration.

 

Our comprehensive Training Course equips professionals with the skills needed to identify, address, and resolve conflicts constructively, fostering a positive work environment and enhancing team dynamics for measurable business impact

Objectives

    Upon completing this Training successfully, participants will be able to:

    • Learn about instinctive leadership responses to conflict
    • Address any human conflict subtleties in your workplace
    • Identify the difference between task conflicts, resource conflicts, and personality conflicts
    • Study the CRIP model to unravel the conflict-management challenge
    • Detect any purely hierarchal conflicts
    • Build your adaptive leadership skills to lead people out of conflict
    • Overcome the conflict escalation in your organisation

Training Methodology

Who Should Attend?

This Training is ideal for:

  • Managers and Team Leaders: Responsible for guiding teams through challenging interpersonal dynamics
  • HR Professionals: Tasked with developing and implementing conflict resolution protocols
  • Department Supervisors: Who need to maintain productive team environments
  • Emerging Leaders: Preparing for roles with increased people management responsibilities
  • Cross-Functional Team Members: Working in collaborative environments where conflicts naturally arise
  • Customer-Facing Professionals: Dealing with challenging client interactions
  • Project Managers: Coordinating diverse stakeholders with competing priorities
  • Professionals from Any Background: Struggling to handle workplace conflicts effectively
  • Students Preparing for Professional Environments: Seeking to develop essential workplace skills
  • Anyone Experiencing Difficulty: In facing or handling conflicts in profession

Course Outline

Module 1: Setting The Scene
• The distinctions between a problem, a disagreement, and a conflict
• Different aspects of conflict – risks vs. opportunities
• Causes of conflict
• Signals to predict conflict
• Perceptions and how we process information can lead to conflict
• Behavioural styles and their impact on conflicts
 
Module 2: Types Of Conflict
• Open conflict vs. Hidden conflict
• Spontaneous and reflective action

Module 3: Practicalities – The How To’s

  • Steps to clarify a conflict
  • Conflict styles and outcomes
  • Communication is key to conflict resolution
  • Reflective listening
  • Best practices on conflict resolution

Module 4: Powerful Scenes Of Conflict Styles And Conflict Management

  • Conflict styles from some movie scenes
  • Conflict management from movie scenes
  • Compelling and influential scenes from “12 Angry Men”

Module 5: An Insight Into The Psychology Of Conflict

  • How we compose our realities?
  • A brief insight into what happens in a conflict situation
  • The inner source of conflict
  • Changing yourself
  • Dealing with anger (yours and others)
  • Choosing your battles
  • When to say “No”

Module 6: Spontaneous And Reflective Action

  • The Johari Window
  • Stages of Conflict
  • Creating the Win/Win
  • Conflict Resolution Style Questionnaire

Module 7: The Role Of Communication In Conflict Resolution

  • Conflict as communication
  • Active listening skills
  • Paraphrasing skills
  • Powerful questions
  • Body language
  • Non-verbal and verbal communication skills
  • Effective techniques for intervention strategies

Module 8: Benefits Of Confrontation

  • Preventing problems
  • Getting focused
  • Dealing with problems
  • The three-step conflict resolution model
  • How to increase positive information flow
  • Why people don’t like to do what they are told
  • De-stress and meditative options to use when things turn “ugly”
  • Ways to control conflicts to increase productivity and performance
  • Module 9: Communication Essentials

  • The psychology of communication
  • How to listen and ask thoughtful questions
  • Why feedback sometimes goes wrong
  • Conflict dynamics
  • The main causes of conflicts
  • Understanding the various dynamics of conflict and how to manage them
  • Module 10: Communication Techniques For Conflict De-Escalation

  • Learning from negotiators
  • How to create win-win outcomes
  • Questioning techniques for conflict resolution
  • The Conflict/Opportunity test
  • Helping others through conflict
  • The five most universal conflict resolution approaches and when to use them
  • Case studies and role play
  • Module 11: Tips For Futuristic Planning

  • Top tips for managing conflict at work
  • How to take the anguish out of grievance and the dysfunction out of regulation
  • The TCM Resolution Framework
  • An overview of the resolution spectrum and the resolution index (RI)
  • How to incorporate conflict-resolution into your recovery plan and people-management strategy?

Professional Recognition & Accreditations

PETC certificate will be issued to all attendees completing minimum of 75% of the total tuition hours of the course.

Accreditation

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